Privacy Notice – Mobile App

Quick Links

Hammock App Privacy Notice

Last updated: 29.03.2023

Hammock Financial Services Ltd (“Hammock”) respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice only applies to personal information that we collect through your use of our app, Hammock Mobile App (“App”).

For information on the collection of personal information via our website, please see our website privacy notice here.

About us and our App

Hammock provides this App to provide “on-the-go” access to your landlord current account.  We combine technology and current account services to automate your rent collection, simplify your bookkeeping and save you time and money.

What information does Hammock collect via our App?

  • Information you provide during the registration process

When you register to use our App, we will collect your registration details as well as your name and email address. We may also collect the following information from you:

Type of personal information Why we collect it
Contact details to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us
Copies of your passport, driving licence, national insurance number or other proof of identity To verify your identity, to conduct due diligence checks, such as under anti-money laundering and sanctions legislation
Proof of address such as recent bills To verify your identity, to conduct due diligence checks, such as under anti-money laundering and sanctions legislation
Credit reference checks To conduct due diligence and to ensure that your credit history makes you a suitable customer for the services we provide
Your finances and financial history, including any outstanding county court judgments against you To conduct due diligence and to ensure that your credit history makes you a suitable customer for the services we provide
Pictures or selfies To verify your identity, as part of due diligence checks.
Payment details To activate your subscription to our services, to process payments of our fees
Details about your properties (including address and value of the assets) and tenancies To provide Hammock’s services such as rent collection and reconciliation
Transactions from current accounts and Open Banking To provide Hammock’s services such as rent collection and reconciliation

We will also process any personal data relating to any criminal convictions you may have.  This information is necessary for preventing fraud, complying with our legal obligations and managing risks.

  • Information we collect automatically

When you use our App, we may automatically collect device-related information, such as your device’s unique ID, performance data and configuration data (such as crash logs) to assess the use and performance of our App and other aggregate or statistical information related to your usage of the App. In addition, any data we collect automatically we may use for product performance or improvement purposes.

  • Information specific to our App, including that provided during your use of the App

When you use our App, we will also collect any information you input into the App in response to queries or forms.

Legal basis for processing

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so.  In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.  We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the How to contact us heading below.

Sharing your personal data

We may share your contact information or technical information obtained automatically from your device with our third party service providers in order to provide technical support with respect to the App.

In addition, we may be required to disclose information to the following categories of recipients:

  • to our group companies, other third party services providers and partners who provide data;
  • processing services to us to provide us with information to help to verify your identity and in order to conduct due diligence checks, or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information;
  • to any law enforcement body, regulatory, government agency, court or other third party, where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • to any actual or potential buyer (and its agents and advisors) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • (where you are a tenant) to credit reference agencies in order to help you to strengthen your credit report, to assess and manage new tenancy agreements you may enter into, to assess your financial standing, to provide you with suitable services or products, to manage any accounts you already hold, to contact you in relation to any accounts you may have or debts you may owe, to verify your identity, age and address, to help prevent crime fraud and money laundering, to ensure that you are made offers which are suitable for your circumstances and to enable them to undertake statistical analysis, analytics and profiling and to conduct system and product testing and database processing activities such as data loading, matching and linkage;
  • (where you are a landlord) to credit reference agencies where you submit a request for a mortgage or other financial product;
  • to any other person with your consent to the disclosure.

Your personal information is transferred to or processed and stored in the EU, the UK and other countries where our third party service providers and partners are located. Any transfer between these countries will be in accordance with applicable law and, where required, we have taken appropriate safeguards to require that your personal data will remain protected.


We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

Your data protection rights

Where you wish to exercise any of your data protection rights (access, rectification, portability, erasure or restriction, as well as any withdrawal of consent) in relation to your App “account” or any of the technical information we obtain from your device, you can contact us directly using the contact information below. You also have a right to complain to the Information Commissioner’s Office.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time to ensure it is up to date with applicable law and any developments of the App itself. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. You can see when the Privacy Notice was last updated by checking the “Last Updated” date at the top of this Privacy Notice.

How to contact us

If you have any questions or concerns about our processing of your personal information, please do contact us using the following details:

The data controller of your personal information is Hammock Financial Services Ltd.