Privacy Notice – Website

Hammock Website Privacy Notice

Last updated: 22nd July 2020

Hammock Financial Services Ltd (“Hammock“) respects your right to privacy.  This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights.  This Privacy Notice only applies to personal information that we collect through our website at https://usehammock.com/ (“Website”), including through our web app.  

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

Quick links

We recommend that you read this Privacy Notice in full to ensure you are fully informed.  However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link below to jump to that section.

What does Hammock do?

What personal information does Hammock collect and why?

Who does Hammock share my personal information with?

Legal basis for processing personal information

Cookies and similar tracking technology

How does Hammock keep my personal information secure?

International data transfers

Data retention

Automated decision-making

Your data protection rights

Updates to this Privacy Notice

How to contact us

 

What does Hammock do?

Hammock is the first current account made by landlords for landlords. We combine technology and current account services to automate your rent collection, simplify your bookkeeping and save you time and money.

For more information about Hammock, please see the “What is Hammock?” section of our Website.

What personal information does Hammock collect and why?

The personal information that we may collect about you broadly falls into the following categories:

  • Information that you provide voluntarily

Certain parts of our Website may ask you to provide personal information voluntarily.  The types of information we may ask you to provide (depending on the service you are registering for) and the reasons why may ask you to provide it, are set out below.

Type of personal information Why we collect it
Contact details  to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us 
Copies of your passport, driving licence, national insurance number or other proof of identity To verify your identity, to conduct due diligence checks, such as under anti-money laundering and sanctions legislation
Proof of address such as recent bills To verify your identity, to conduct due diligence checks, such as under anti-money laundering and sanctions legislation
Credit reference checks To conduct due diligence and to ensure that your credit history makes you a suitable customer for the services we provide
Your finances and financial history, including any outstanding county court judgments against you To conduct due diligence and to ensure that your credit history makes you a suitable customer for the services we provide  
Pictures or selfies To verify your identity, as part of due diligence checks.
Payment details To activate your subscription to our services, to process payments of our fees
Details about your properties (including address and value of the assets) and tenancies To provide Hammock’s services such as rent collection and reconciliation
Transactions from current accounts and Open Banking To provide Hammock’s services such as rent collection and reconciliation

Where you are asked to provide further personal information, the nature of the information and the reasons why you are asked to provide it will be made clear to you at the point we request it.

Criminal Convictions data

We will also process any personal data relating to any criminal convictions you may have.  This information is necessary for preventing fraud, complying with our legal obligations and managing risks.

  • Information that we collect automatically

When you visit our Website, we may collect certain information automatically from your device.  In some countries, including countries in the European Economic Area and in the UK this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.  We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.

  • Information that we obtain from third party sources

From time to time, we may receive personal information about you from third party sources (including credit reference agencies, financial service providers, insurance service providers, professional services providers, letting agents, providers of risk management services and banks), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we collect from third parties include information to verify your identity.  We use the information we receive from these third parties in order to screen for sanctions, politically exposed persons and to conduct anti-money laundering checks and due diligence checks, to assess your financial standing, to provide you with suitable services or products, to manage any accounts you already hold, to contact you in relation to any accounts you may have or debts you may owe, to verify your identity, age and address, to help prevent crime fraud and money laundering, to ensure that you are made offers which are suitable for your circumstances and to enable them to undertake statistical analysis, analytics and profiling and to conduct system and product testing and database processing activities such as data loading, matching and linkage.

Who does Hammock share my personal information with?

We may disclose your personal information to the following categories of recipients:

  • to our group companies, third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website), to provide us with information to help to verify your identity and in order to conduct due diligence checks, or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information;
  • to our group companies, third party services providers and partners to provide you with options for suitable features and products;
  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights (iii) to protect your vital interests or those of any other person, or (iv) to ensure that action can be taken for the prevention or detection of criminal activity such as fraud or breaches of anti-money laundering legislation;
  • to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • (where you are a tenant) to credit reference agencies in order to help you to strengthen your credit report, to assess and manage new tenancy agreements you may enter into, to assess your financial standing, to provide you with suitable services or products, to manage any accounts you already hold, to contact you in relation to any accounts you may have or debts you may owe, to verify your identity, age and address, to help prevent crime fraud and money laundering, to ensure that you are made offers which are suitable for your circumstances and to enable them to undertake statistical analysis, analytics and profiling and to conduct system and product testing and database processing activities such as data loading, matching and linkage;
  • (where you are a landlord) to credit reference agencies where you submit a request for financial products;
  • to any other person with your consent to the disclosure.

Legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so.  In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.  We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you.  For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

How does Hammock keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Any data stored is subject to regular review against our retention policies advised by the GDPR, and is stored on encrypted volumes where access is heavily restricted by IP whitelisting. Data transmitted to us is encrypted before leaving your computer or device via a protocol called the Secure Socket Layer. Sensitive data (for example passwords) are encrypted before being stored and can never be retrieved in their raw form.

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident.  These countries may have data protection laws that are different to the laws of your country.

Specifically, our Website servers are located in Ireland.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Automated decision-making

In some instances, our use of your personal information may result in automated decisions being taken (including profiling) that will affect which opportunities to potentially save money or benefit from new products we will offer to you.

Automated decisions mean that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without our human review.  For example, we use automated decisions to decide whether you may be eligible for financial products. We have implemented measures to safeguard the rights and interests of individuals whose personal information is subject to automated decision-making, including regular quality assurance checks of our systems to make sure that individuals are being treated fairly and not discriminated against, whether on the basis of special categories of personal data or otherwise and regular testing of algorithms used and developed by machine learning systems to prove that they are actually performing as intended, and not producing discriminatory, erroneous or unjustified results.

When we make an automated decision about you, you have the right to contest the decision, to express your point of view, and to require a human review of the decision.  You can exercise this right by contact us using the contact details provided under the “How to contact us” heading below.

Your data protection rights

You have the following data protection rights:

  • If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.
  • In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
  • You have the right to opt-out of marketing communications we send you at any time.  You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.  To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area are available here.) 

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.  We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.

How to contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details: [email protected].

The data controller of your personal information is Hammock Financial Services Ltd.

GDPR

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